FAQs
Frequently Asked Questions
1.What types of products does Lockcore sell?
We specialize in advanced home and business security products, including:
- Smart door locks
- Indoor and outdoor security cameras
- Motion detection systems
- Biometric access devices
- Home safety accessories
2. Do your smart locks work with mobile apps?
Yes. All of our smart locks can be controlled via compatible mobile apps. Features include remote locking/unlocking, activity tracking, and access sharing.
3. Are your security cameras wireless?
Many of our models are wireless and can connect over Wi-Fi. We also offer wired options for enhanced reliability and long-term installation.
4. How long does delivery take?
Delivery within the United States typically takes 3–7 business days after processing. Expedited shipping options are available at checkout.
5. Can I return a product if I change my mind?
Yes. We accept returns within 30 days of delivery if the item is unused and in original condition. Please see our Return & Refund Policy for full details.
6. Is there a warranty on your products?
Yes. Most products come with a 1-year limited warranty covering manufacturing defects. Contact our support team if you believe your product qualifies.
7. Do you offer installation services?
Currently, we do not offer in-person installation. However, our products include easy-to-follow setup guides and online support resources.
8. Are your smart devices compatible with Alexa or Google Home?
Yes. Many of our smart locks and cameras are compatible with voice assistants like Amazon Alexa and Google Home. Compatibility is noted on each product page.
9. How can I track my order?
Once your order is shipped, you will receive a tracking number by email. You can use this to check the delivery status through the carrier’s website.
10. How do I contact customer support?
You can reach us by email:
Email:lockcore25@gmail.com
Support Hours: Monday to Frday, 9:00 AM – 5:00 PM (EST)
